Practice Charter

Your Rights as a Patient

You are all entitled to the same treatment regardless of age, race or religion.

You have the right to access your medical records and those who wish to do so must make their requests in writing and address them to our practice manager. A fee will be charged for this service.

The practice adheres to a strict code of confidentiality. Any medical information can only be disclosed to another party (e.g. a Lawyer) with your written consent (with the exception of a few rare circumstances). Thus we are not at liberty to disclose information regarding relatives unless you are the patient or guardian of a minor.

If you prefer to have a chaperone present during an intimate examination please inform the Doctor. You can either ask a member of staff or a friendly/family member to be present.

Your Responsibilities as a Patient

If you are unable to keep your appointment please let us know. Please inform receptionists if you change your address, telephone number or personal details.

We appreciate that it is convenient to have the whole family seen at once, but this can lead to major delays, so please make separate appointments for each person to be seen on request a longer appointment slot. This helps the smooth running of surgery and also means that everyone is given the necessary attention that they deserve.

Our staff must be treated with the same courtesy and respect that patients will expect to be treated with themselves. The surgery operates a zero tolerance policy and those who are rude or violent towards any of our staff will be considered for removal from the practice list.